In
this brief review we will learn a few simple tools that will we able to conduct
and participate in effective coaching situation, in addiction we’ll learn a few
easy coaching tips and review a number of different coaching scenarios.
§ What
is coaching?
§ What
is feedback?
§ Why
is this important?
§ Effective
tips
§ Listening
skill
§ Coaching
scenarios
To
beginning let’s thinking about a definition of coaching, in a simple term coaching is defined (2014
Merriam-Webster, Incorporated, 2014) as:
Coach
(Kōch) is defined as:
1. To
instruct, direct, or prompt as a coach.
2. To
train intensively (as by instruction and demonstration).
3. To
act as a coach.
Effective
coaching also depended on the ability to give and receive proper feedback, it
is an essential component of coaching.
Feedback
(‘fēd-bak) is defines (2014 Merriam-Webster, Incorporated, 2014)as:
1. The
transmission of evaluative or corrective information about an action, event or
process to the original or controlling source.
In
order for us to learn how to be an effective coaching we must also master the
tools of effective feedback.
Why
is this important?
So
why are coaching and feedback essential tools for leaders?
Coaching
and feedback are essential because across the globe a lot of employees in your
organization depend on you for leadership, each and every day; you are the
connection between our employees and our future (organization’s future).
Before
we can be an effective coach, we must understand the purposes of coaching and
feedback, the four main purposes of coaching and feedback are:
§ To
reinforce desired behaviors and results
§ To
redirect undesired behaviors and results
§ To
develop our employees skills and competencies
§ To
motivate our employees to continue positive performance
Well,
we now know the importance of coaching and feedback, it is also important to
know when to provide effective coaching. We should of try to find teachable
moment with our employees and use coaching on a number of different scenarios
such as:
·
Informal, day-to-day situations
·
At the start of a project
·
During a project
·
During a performance review
·
Each and every day
We
have all benefited for effective coaching through our personal and professional
live, take a moment and thinking a time when you were the recipient of
effective coaching: What characteristic did this person display?
As
you thought about an effective coach he/she probably…
·
Base their coaching on trust
·
Remain positive about other people
·
Give people the opportunity to take risk
and learn
·
Listen more than they talk
·
Be patient
·
Speak candidly, but effectively
·
Be personally accountable
·
Know their strengths and limitations
·
Be continuous learners
The
Keys to Effective Coaching include:
·
Provide positive recognition in a timely
manner
·
Confront poor performance immediately
·
Help other learn from mistakes
·
Focus feedback on behavior
·
Recognize efforts and results
·
Serve as a role model
·
Encourage continuous improvement
All
these attributes will make you a better coach to the employees you lead.
Let’s turn on attention to feedback, we
all probably know that are two main type of feedback: Positive Feedback and
Constructive Feedback.
Ø Positive
Feedback: it is the praise and recognition for a job well done
Ø Constructive
Feedback: it is the feedback focuses on helping correct a problem or situation.
Both type of
feedback are crucial component of an effective coaching section. We all have
strength and development opportunities, as we known coaching section are
focuses on those thing are doing well and indentifying those thing that we need
to correct.
To aid you in given feedback there is a
very simple 4 step model, that you can try on your next feedback and coaching
section, when you practice it will come it naturally.
4-Step
Feedback Model
1. Describe
what happened
2. Describe
the positive impact
3. Check
for understanding and get the other’s views
4. Describe
what you want to happen
Too
often we as a leader made some common errors on coaching and feedback
situation, these errors include:
·
Spending too much time with poor
performers
·
Spending equal time with everyone
·
Ignoring top performers
·
Coaching only when there is a problem
·
Training used as a substitute for
coaching
Make
sure that you try to avoid these common coaching errors, practice make perfect,
and you will quickly come to realize that your coaching need to be base on the
individuals need of each of your employees.
Through
all this training session we had learned some very good tip and technique for
coaching and feedback. To summarize what we learned so far great coaching and
feedback should:
·
Provide both positive and constructive
feedback
·
Focus on behavior not personality
·
Make it timely
·
Give a little at a time
·
Be creative, but sensitive
·
Document and maintain notable
performance examples and feedback
One
of the skills you will master quickly in any coaching and feedback session is that
of effective listening.
Remember:
·
A coaching session is a two way dialogue
·
A coaching session involves active
listening skill
·
Some important listening skills include:
Attending: Eye –contact
A non-distractive
environment
Following: Minimal
encouragers
Infrequent questions
Reflective: Emphasizing
with feelings
Para-phrasing
Summary:
ü Coaching
is a critical part of your job
ü There
are some simple tools and techniques that you can use with our employees
ü Our
employees want to know how they are doing
ü Our
employees want to do a good job for our company
ü You
are a role model for the people working around you
ü Look
for opportunities to provide coaching each and every day
ü Be
sensitive, but candid
ü Practice
attentive listening
ü Provide
both positive and constructive feedback
ü Effective
coaching takes practice
retrived from:
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