Thursday, January 23, 2014

COACHING FOR SUCCESS


In this brief review we will learn a few simple tools that will we able to conduct and participate in effective coaching situation, in addiction we’ll learn a few easy coaching tips and review a number of different coaching scenarios.

§  What is coaching?

§  What is feedback?

§  Why is this important?

§  Effective tips

§  Listening skill

§  Coaching scenarios

To beginning let’s thinking about a definition of coaching, in a simple term coaching is defined (2014 Merriam-Webster, Incorporated, 2014) as:

Coach (Kōch) is defined as:

1.      To instruct, direct, or prompt as a coach.

2.      To train intensively (as by instruction and demonstration).

3.      To act as a coach.

            Effective coaching also depended on the ability to give and receive proper feedback, it is an essential component of coaching.

Feedback (‘fēd-bak) is defines (2014 Merriam-Webster, Incorporated, 2014)as:

1.      The transmission of evaluative or corrective information about an action, event or process to the original or controlling source.

In order for us to learn how to be an effective coaching we must also master the tools of effective feedback.

Why is this important?

So why are coaching and feedback essential tools for leaders?

Coaching and feedback are essential because across the globe a lot of employees in your organization depend on you for leadership, each and every day; you are the connection between our employees and our future (organization’s future).

Before we can be an effective coach, we must understand the purposes of coaching and feedback, the four main purposes of coaching and feedback are:

§  To reinforce desired behaviors and results

§  To redirect undesired behaviors and results

§  To develop our employees skills and competencies

§  To motivate our employees to continue positive performance

 
         Well, we now know the importance of coaching and feedback, it is also important to know when to provide effective coaching. We should of try to find teachable moment with our employees and use coaching on a number of different scenarios such as:

·         Informal, day-to-day situations

·         At the start of a project

·         During a project

·         During a performance review

·         Each and every day

We have all benefited for effective coaching through our personal and professional live, take a moment and thinking a time when you were the recipient of effective coaching: What characteristic did this person display?

As you thought about an effective coach he/she probably…

·         Base their coaching on trust

·         Remain positive about other people

·         Give people the opportunity to take risk and learn

·         Listen more than they talk

·         Be patient

·         Speak candidly, but effectively

·         Be personally accountable

·         Know their strengths and limitations

·         Be continuous learners

 

The Keys to Effective Coaching include:

·         Provide positive recognition in a timely manner

·         Confront poor performance immediately

·         Help other learn from mistakes

·         Focus feedback on behavior

·         Recognize efforts and results

·         Serve as a role model

·         Encourage continuous improvement

All these attributes will make you a better coach to the employees you lead.

Let’s turn on attention to feedback, we all probably know that are two main type of feedback: Positive Feedback and Constructive Feedback.

Ø  Positive Feedback: it is the praise and recognition for a job well done

Ø  Constructive Feedback: it is the feedback focuses on helping correct a problem or situation.

Both type of feedback are crucial component of an effective coaching section. We all have strength and development opportunities, as we known coaching section are focuses on those thing are doing well and indentifying those thing that we need to correct.

To aid you in given feedback there is a very simple 4 step model, that you can try on your next feedback and coaching section, when you practice it will come it naturally.

 4-Step Feedback Model

1.      Describe what happened

2.      Describe the positive impact

3.      Check for understanding and get the other’s views

4.      Describe what you want to happen

Too often we as a leader made some common errors on coaching and feedback situation, these errors include:

·         Spending too much time with poor performers

·         Spending equal time with everyone

·         Ignoring top performers

·         Coaching only when there is a problem

·         Training used as a substitute for coaching

Make sure that you try to avoid these common coaching errors, practice make perfect, and you will quickly come to realize that your coaching need to be base on the individuals need of each of your employees.

Through all this training session we had learned some very good tip and technique for coaching and feedback. To summarize what we learned so far great coaching and feedback should:

·         Provide both positive and constructive feedback

·         Focus on behavior not personality

·         Make it timely

·         Give a little at a time

·         Be creative, but sensitive

·         Document and maintain notable performance examples and feedback

One of the skills you will master quickly in any coaching and feedback session is that of effective listening.

Remember:

·         A coaching session is a two way dialogue

·         A coaching session involves active listening skill

·         Some important listening skills include:

Attending: Eye –contact

                   A non-distractive environment

Following: Minimal encouragers

                  Infrequent questions

Reflective: Emphasizing with feelings

                   Para-phrasing 

 
Summary:

ü  Coaching is a critical part of your job

ü  There are some simple tools and techniques that you can use with our employees

ü  Our employees want to know how they are doing

ü  Our employees want to do a good job for our company

ü  You are a role model for the people working around you

ü  Look for opportunities to provide coaching each and every day

ü  Be sensitive, but candid

ü  Practice attentive listening

ü  Provide both positive and constructive feedback

ü  Effective coaching takes practice

 
retrived from: http://berryplastics.skillport.com/skillportfe/main.action?content=home
 

 

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